Privacy Policy

Privacy Policy

Crenny Delights

Last Updated: 5th March, 2026

Crenny Delights is a digital marketplace platform operated by Crenzia Innovations Private Limited, a company incorporated under the laws of India.

Throughout this website, the terms "Crenny Delights", "we", "us", and "our" refer to Crenzia Innovations Private Limited operating the Crenny Delights platform.

By using the platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When users interact with Crenny Delights, we may collect the following types of information:

Personal Information

Information that identifies you as an individual, including:

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order details

Transaction Information

Information related to purchases made on the platform, including:

• Products ordered
• Payment method used
• Transaction details

Technical Information

When you access the platform, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Usage activity on the platform

Cookies & Tracking Technologies

We may use cookies or similar technologies to improve user experience, analyze website usage, and personalize content.

2. How We Use Your Information

We use collected information for purposes including:

• Processing and fulfilling orders
• Communicating order updates and service notifications
• Providing customer support
• Improving the platform and user experience
• Preventing fraudulent transactions
• Complying with legal obligations

We may also use contact details to share important service updates or promotional communications, where permitted by law.

3. Sharing of Information

We may share information with trusted third parties to operate the platform, including:

Sellers

Information required to process and fulfill customer orders.

Logistics & Delivery Partners

Delivery address and contact information required for order delivery.

Payment Service Providers

Secure processing of payments through third-party payment gateways.

Service Providers

Technology partners that support website operations, analytics, or communication services.

We do not sell personal data to third parties.

4. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide services to users
• Maintain transaction records
• Comply with legal and regulatory obligations

6. Cookies Policy

Cookies may be used to:

• Enable core website functionality
• Remember user preferences
• Analyze traffic and usage patterns
• Improve performance of the platform

Users may manage or disable cookies through their browser settings, although some features of the platform may not function properly without them.

7. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Request deletion of their data, subject to applicable legal requirements

Requests may be submitted by contacting the support details provided below.

8. Third-Party Links

The platform may contain links to third-party websites or services. Crenny Delights is not responsible for the privacy practices of those external websites.

Users are encouraged to review the privacy policies of such third parties.

9. Children's Privacy

The platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Crenny Delights may update this Privacy Policy from time to time. Updated versions will be published on the website.

Continued use of the platform after such updates constitutes acceptance of the revised policy.

11. Contact Information

For questions or requests related to this Privacy Policy, please contact:

Crenzia Innovations Pvt Ltd

Registered address: 402, Iconset 5, Sai Meadows, Harlur Road, Bengaluru, Karnataka 560068

Email: [email protected]

Phone: +91 7990962278

Website: www.crennydelights.com